Open Web Hosting Career Positions

At A2 Hosting, we take digital presence seriously. We provide shared web hosting, virtual private servers, and dedicated servers to our clients around the world. We've built the industry's leading customer service team and continue to do everything we can to offer faster service than our competitors. 

Here’s how; we hire a great team to support our ongoing growth and train and develop our current Team Members.

We offer a level of service we would want to use ourselves! Because we never settle for just "good enough". We take our websites and web development seriously. It's been worth it though because we enjoy making our customers happy and helping them succeed. If it were easy, every hosting company would offer the same level of service. But they don't. The bottom line is that we love what we do and it shows.

Are you ready to join us? We're currently hiring for a Support Generalist to join our team!

What you’ll do:

• Provide outstanding customer service to customers by assisting with basic support inquiries via email, live chat, and over the phone 
• Review and process incoming and/or flagged orders in accordance with company procedures
• Initiate the swarming collaboration process and actively participate in developing solutions
• Escalate complex inquiries to specialists and team leads as necessary to ensure positive outcomes for customers
• Meet and maintain the set productivity requirements for the role during each shift

Who you’ll work with:

The Support Generalist collaborates regularly with other support team members to resolve more complex customer requests. 

Skills you have: 

• A minimum of 1 year of related customer-service experience, ideally in a technical support capacity
• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Experience in a web hosting or similar technology company strongly preferred
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
• Proficient with computers with the ability to efficiently learn new software
• Solutions-oriented with strong analytical and problem-solving skills
• Effective time management skills including multitasking and prioritization

3 Reasons you should apply:

• You are curious and enjoy finding solutions 
• You enjoy connecting with customers 
• You collaborate well with others

**All applicants should have a reliable high-speed internet connection and provide their own computer and work space.

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A2 Hosting is currently seeking an experienced Support Manager to join the Support leadership team! The Support Manager oversees the day-to-day operations of the A2 Hosting support department. The Support Manager will focus on the continuous delivery of customer and employee satisfaction and retention in addition to helping create and maintain support policies, guidelines, and best practices.

Through leading, motivating, and working alongside a team of passionate professionals and leaders, the Support Manager will be an integral part in ensuring that A2 Hosting is a leader in customer-focused web hosting services.

Duties and Responsibilities

• Provide leadership and guidance to the Support Team, including Team Leads, Support Generalists, and Support Specialists
• Coach and motivate team members to deliver high-quality support services
• Evaluate workloads, set performance targets, conduct evaluations, and foster a positive and collaborative team environment
• Collaborate with the Human Resources team to recruit, interview, and hire support staff
• Support Team Leads in their day-to-day activities, including workload management and performance coaching
• Provide assistance with complex customer cases and ensure consistent and high-quality support delivery
• Monitor and manage support queues to ensure timely resolution of customer issues
• Collaborate with Team Leads to ensure appropriate coverage of contact channels
• Track and analyze key performance metrics to assess the support team's performance
• Identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction
• Foster a culture of continuous improvement by encouraging feedback and sharing best practices
   

Required Skills

• A minimum of 3 years of support leadership experience required, preferably in a web hosting, SaaS, or similar technology environment
• Familiarity with CPanel, WHMCS, Apache, and MySQL is strongly preferred
• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Proven interpersonal and leadership abilities; ability to foster and promote a professional and collaborative work environment
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
• Skilled in developing and implementing department specific policies, guidelines, and best practices
• Proficient with computers with the ability to efficiently learn new software
• Strong analytical and problem-solving skills with the ability to use data to drive performance improvements
• Effective time management skills including multitasking and prioritization

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A2 Hosting is currently seeking an experienced Support Operations Manager to join the Support leadership team! The Support Operations Manager plays a crucial role in ensuring the support team has the essential tools, training, and knowledge resources to provide optimal service to customers while maximizing team productivity and effectiveness. The Support Operations Manager is responsible for tracking key performance indicators, analyzing metrics, and identifying trends in customer contacts and team member performance that contribute to the continuous improvement of support operations.

Through leading, motivating, and working alongside a team of passionate professionals and leaders, the Support Operations Manager will be an integral part in ensuring that A2 Hosting is a leader in customer-focused web hosting services.

Duties and Responsibilities

• Provide leadership and guidance to the Support Operations Team members, including Training staff, Technical Writing staff, Quality Assurance staff, Project Coordination staff and data and analytics staff
• Coach and motivate team members to deliver high-quality support services
• Evaluate workloads, set performance targets, conduct evaluations, and foster a positive and collaborative team environment
• Collaborate with Support Managers to define customer service workflows that enhance service delivery
• Continuously review and improve processes and procedures to identify and address obstacles, streamline support operations, and increase efficiency
• Work closely with other departments to understand product changes and provide input on changes related to the customer service department
• Assist in the rollout of new services and service updates by ensuring the support team has the necessary tools, resources, and knowledge required to provide exceptional support
• Use data to identify areas for automation or improvement and implement strategies to enhance efficiency and customer satisfaction
• Develop and refine operational metrics to measure customer satisfaction, trends, employee productivity, and staffing levels
• Track, analyze, and report on key performance metrics, including response times and customer satisfaction scores
• Manage the support department's Jira board

Required Skills

• A minimum of 3 years of support leadership experience required, preferably in a web hosting, SaaS, or similar technology environment
• Familiarity with common support tools, including ticketing systems, strongly preferred
• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Proven interpersonal and leadership abilities; ability to foster and promote a professional and collaborative work environment
• Skilled in developing and implementing new tools, technology, and processes to drive improvements and enhance efficiency
• Have a strong strategic perspective with a focus on innovation and operational details while building the best support experience for customers
• Strong analytical and problem-solving skills with the ability to use data to drive performance improvements
• Effective time management skills including multitasking and prioritization
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations

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Position Summary:

A2 Hosting is currently seeking a Senior Linux System Engineer to join our team! The Senior System Engineer is responsible for leading in the planning, design, development, implementation, and execution of the global system deployments across multiple datacenters. This position focuses on end-to-end solutions for diverse projects across the organization.

Working closely with a team of passionate professionals and leaders, the Senior Systems Engineer will be an integral part in ensuring that A2 Hosting is a leader in web hosting services. 

This position is 100% fully remote.

Shift Information:

• This position follows a Monday - Friday schedule, 9AM-5PM EST

Essential Duties and Responsibilities

• Lead in the planning, design, development, implementation and execution of global deployments
• Build tools and solutions to automate large scale upgrades across thousands of machines utilizing Python or Bash
• Work alongside project management teams to report progress and implementation of various initiatives
• Write formal documentation on configuration standards, troubleshooting steps, and infrastructure design
• Lead continuous improvement initiatives to drive higher efficiency and performance
• Monitor and analyze results of implemented initiatives, making recommendations for improvement as necessary
• Act as a mentor and role model for other members of the Systems Engineering team by assisting with training, troubleshooting, and other developmental tasks
• Participate in the on-call rotation as scheduled
• Act as a cross-team/department point of contact for the Engineering team
• Research and stay up to date on latest technology trends and architectural concepts
• Perform related duties as assigned, within scope of practice, to ensure individual, team, and organizational success.

Required Skills and Experience

• 8+ years professional level Linux (CentOS/RHEL) engineering experience
• Automation/Scripting skills: bash and python-preferred
• Hands-on experience designing, implementing, and optimizing Linux file-systems
• Experience with central authentication systems (LDAP/FreeIPA)
• Ability to work on your own or as a team in a fast-paced and constantly changing environment.
• Ability to meet deliverable objectives with minimal supervision.
• Exceptional verbal and written communication skills; ability to read, write, and speak effectively in English to communicate with team members, vendors, customers, and leadership

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A2 Hosting, Inc. is currently looking for an experienced Product Owner to join our team! 

The Product Owner is responsible for managing and overseeing many different aspects of various hosting products. As a key member of the product department, the Product Owner will work to identify opportunities and drive product success in order to drive revenue while creating an optimal customer experience. 

Working alongside a team of passionate professionals and leaders, the Product Owner will be an integral part in ensuring that A2 Hosting is a continued leader in web hosting services. 

Duties and Responsibilities

• Ensure product pricing and packages are in line with the competitive market based on research and industry trends
• Manage and execute product strategy and roadmaps for numerous A2 Hosting products, including VPS and dedicated server packages
• Conducting in-depth market research to identify opportunities for product initiatives
• Collaborate with other departments regarding ongoing product updates and projects
• Work with project management team to leverage and optimize existing tools and processes
• Generate and analyze accurate data and reporting around key metrics and analytics
• Perform related duties as assigned, within scope of practice, to ensure individual, team, and organizational success.

Required Skills

• 3+ years of professional experience with product delivery and management
• 3+ years of relevant experience in the tech industry, either on an engineering team or product management team required; web-hosting experience a plus
• Familiarity with WHMCS, WHM, cPanel, and popular CMSs such as Wordpress strongly preferred
• Ability to read, write, and speak effectively in English to communicate highly technical and complex concepts to members at all levels of the organization
• Proven experience in researching, defining, and executing business processes
• Intermediate understanding of business fundamentals, including P&L, required
• Effective time management skills including multitasking and prioritization
• Strong analytical and problem solving skills with an exceptional attention to detail
• Exceptional interpersonal skills and experience working in a team environment, preferably with a globally dispersed team

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